Frequently Asked Questions About Car Rental in Bulgaria

Car rental Bulgaria: renting a car in Bulgaria with TS Rent A Car is straightforward—choose your dates and location, confirm the vehicle group and rental conditions, and present a valid driving licence and identity document when collecting the car. Below you will find concise, practical answers about reservations, deposits, payments, insurance, mileage, airport delivery, one-way rental and cross-border travel. Explore our car rental options in Bulgaria, or call +359 895 351 360 or e-mail info@bgrentacar.eu.

Car rental Bulgaria: how can I contact you?

  • You can contact us by phone at +359 895 351 360 for quick information and assistance.
  • You can also write to us at e-mail: info@bgrentacar.eu.
  • You may also use the contact form on our website if you prefer a written enquiry.

Car rental Bulgaria: is advance payment required?

  • For car rental Bulgaria reservations, we do not require advance payment in most standard cases.
  • Once you receive a confirmation e-mail, the reserved vehicle is held for the specified period under the agreed conditions.

Car rental Bulgaria: do I need a credit card?

  • No, a car rental Bulgaria reservation can be made without a credit card.
  • You can request a vehicle through the website or by phone by specifying the period, pick-up location and preferred model or group.

What do we guarantee after a reservation is made?

  • confirmed vehicle group;
  • the specified type of transmission;
  • air conditioning when it is described in the reservation;
  • clear conditions for the rental period and location.

How can I reserve a car?

  • You can reserve a vehicle through our website or by contacting our team at +359 895 351 360.
  • For faster processing, it is best to provide your dates, pick-up and return locations, as well as your preferred vehicle class.

Can I change the vehicle after I have made a reservation?

  • Yes, changing the vehicle is possible depending on availability at the time of the request.
  • If you want a correction or cancellation, contact us as early as possible through the contact form or by phone.

Car rental Bulgaria: where can I collect the vehicle?

  • For car rental Bulgaria bookings, the vehicle can be delivered to an agreed address, office or airport.
  • We offer pick-up from convenient points such as Sofia Airport, Varna and Burgas, depending on the selected service and confirmed reservation.

Car rental Bulgaria: what documents do I need?

  • For car rental Bulgaria services, you need a valid driving licence and an identity document.
  • In some cases additional information may be requested to confirm the reservation.

Car rental Bulgaria: what is included in the price?

  • The standard car rental Bulgaria price includes a vignette, mandatory insurance and 24/7 telephone support.
  • Under certain conditions, vehicle replacement is also provided in the event of a technical problem or incident.

Can I pick up the car at one address and return it to another?

  • Yes, this is possible with a prior request and confirmation from our side.
  • Depending on the route and return location, an additional fee may apply.

Car rental Bulgaria: what is the vehicle deposit?

  • The deposit amount depends on the class, make and model of the vehicle.
  • Usually the deposit ranges from 50 to 200 euro and is paid when the vehicle is collected.

Car rental Bulgaria: how can I pay?

  • We accept payment in cash and by bank card.
  • Depending on the reservation conditions, payment can be made in BGN, EUR or another pre-agreed currency.

When is the rental paid?

  • The rental fee and deposit are paid when the vehicle is collected, unless otherwise agreed in advance.
  • Payment may be made in cash, by credit card or by debit card depending on the specific reservation.

Is the rental car price fixed when booking?

  • Yes, the price of the confirmed services for the requested period is fixed at the time of booking.
  • This applies to the rental price and to the selected extra services included in the request.

Is daily mileage limited?

  • For rentals longer than 4 days, we usually offer vehicles with unlimited mileage.
  • For shorter rentals, there may be a daily limit, for example 150 km per day, depending on the conditions of the specific offer.

Is it possible to travel abroad with the rental car?

  • Yes, a car rental Bulgaria vehicle may travel abroad in some cases with prior approval.
  • The necessary documents are issued for this service and an additional fee may be charged depending on the country and period.

What happens in case of a traffic violation?

  • In the event of a traffic violation, responsibility belongs to the renter according to the rental agreement.
  • If necessary, administrative fees related to processing the sanction may be charged.

What should you do before getting into the rental car?

  • Inspect the vehicle carefully and check whether its condition matches what is described in the agreement.
  • If you notice any damage that is not listed, inform a staff member before departure.
  • Check the additional equipment if it was requested in advance: GPS, child seat, winter tyres, snow chains or other extras.
  • Clarify the fuel type and keep a contact phone number in case you need assistance during the rental.

How quickly will my deposit be returned?

  • Usually the deposit is released immediately after the end of the rental and vehicle inspection.
  • For card payments, the actual reflection time may also depend on the servicing bank.

What documents will be required when receiving the vehicle?

  • ID card or passport;
  • valid driving licence.

In which currency is payment made?

  • We accept payment in different currencies depending on the agreed conditions.
  • When paying, it is best to clarify in advance in which currency you would like the payment to be made.

What is included in the standard reservation?

  • A standard car rental Bulgaria reservation usually includes the main rental conditions, mandatory insurance and agreed vehicle parameters.
  • Depending on the offer, additional coverage or services may also be included, so it is always a good idea to review the reservation confirmation.
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